We accept various payment methods, including credit/debit cards and PayPal. You can find the available payment options during the checkout process
If your package arrives damaged, please contact our customer service team using the form below.
We will work with you to resolve the issue and ensure you receive a replacement or refund.
Sorry you are unable to place your order. Perhaps try a different card, or select the other payment option via PayPal? If that still doesn’t work please contact us using the form below and we will find a solution so you can complete your order.
To initiate a return if damaged in transit, please contact our customer service team using the form below
Please visit our shop here: https://minivetguide.de/shop/
If you need to change or cancel your order, please contact our customer service team as soon as possible using the contact form below.
We will do our best to accommodate your request if the order has not already been processed or shipped.
Unfortunately once an order has been shipped, unless there are special circumstances, we will not be able to cancel or issue a refund.
Orders online are usually dispatched within 48 hours, sometimes same day, so it may not be possible to add to an existing order.
For bulk orders, these take longer to be processed and shipped, so it may be possible to add to an existing order.
If you want to place a bulk order of 10+ or more items, please visit https://minivetguide.de/bulk-orders/ to submit your request, then we can give you a cost with a bulk order discount.
The more you buy, the more you save! It is advisable to gather rough numbers so we can quote accordingly.
I miss-typed my shipping address or contact info, can I change it?
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to update the address if the order has not already been shipped. We do tend to post within 48 hours.
There is FREE shipping within Australia. All international orders will have shipping costs applied. The shipping cost is added at checkout when selecting your country and products. The prices are supplied from the postal service used for international shipping based on destination and weight.
You can purchase up to 9 copies of the books and veterinary flashcard sets. Up to a maximum of 15 mixed products can be added to the cart. You can save up to 20% by sharing postage costs.
Grab friends and colleagues to organise an order of 10+ of each product, for further bulk discounts.
Email gerardo@minivetguide.com for more info.
