Additional fees or taxes may apply to international orders, such as customs duties or import taxes. These fees are the responsibility of the customer and may vary depending on the destination country’s regulations. Please check with your local customs office for more information.

Shipping times may vary depending on your location and the shipping method chosen. Please refer to our shipping guidelines for more information or contact our customer service team for specific details.

When your order is shipped, you will get an email with your tracking number.

You can track your order using your order number and email address by clicking here

Please check regularly to ensure the item is received

Keep an eye out for any correspondence from customs or your local postal service for any updates/ attempted delivery.

Unfortunately, if your parcel is returned to us “undelivered” due to not being collected or if you entered the address incorrectly, we will need to charge additional postage to resend.

Yes, you can track your order by clicking here , just add your email and order number (found on your confirmation email) to get tracking info.

If you encounter any issues or have questions about the tracking information, please contact our customer service team using the contact form below

The most important thing to do if you have a delivery message from the local postal service is to contact them asap. We can help however making contact quickly ensures the package doesnt get returned uncollected.

Unfortunately, I am unable to give case advice via email or message.  Without being in the room and having access to the patient and test results it would be unethical of me to comment on a case.

Unfortunately, I am unable to give medical advice via email or message.  Without being in the room and having access to the patient and test results it would be unethical of me to comment on a case.  Please speak to you local vet for advice.

Our privacy policy outlines how we collect, use, and protect your personal information. You can find our privacy policy on our website’s “Privacy Policy” page. If you have any concerns or questions about your privacy, please contact our customer service team.

There are discounts set up online for when you add more than one product to your cart – save up to 15%.

We also occasionally offer sales and promotions. To stay updated on our latest offers, sign up for our newsletter or follow Dr Gerardo Poli on social media (click on the buttons at the top) and enter your email address below

The Vet Vault – you can listen to all the FREE episodes by clicking here

Also check out the Bark Side podcast by clicking here where we share insights and strategies for accelerating your practice and career.